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Comprehensive Guide to Product Merchandising: Strategies, Examples, and Best Practices

Imagine revolutionizing your kitchen with the appliance of your dreams. Picture a scenario where you effortlessly find the ideal refrigerator – a perfect blend of aesthetics, features, and affordability.

In today’s dynamic market, the choices are overwhelming. Our discerning customer navigates both physical stores and the vast online landscape, where a multitude of refrigerator options awaits at their fingertips.

Now, envision your refrigerator not just standing out but becoming the ultimate desire for this customer. How? The answer lies in the art of product merchandising.

Embark on a journey to discover the essence of product merchandising and its evolution in the digital era. Uncover real-world examples where product merchandising becomes the driving force behind skyrocketing sales, increased revenues, and the foundation of robust and sustainable commerce.

product merchandising meaning

Engaging with customers on a whole new level, product merchandising is an art that goes beyond mere display – it’s about creating desire and meeting customers at the point of their wants, as aptly put by Julie Mall, Vice President of Solutions Engineering at Elastic Path, in a recent interview with PYMNTS.com. Imagine seamlessly showcasing the products your customers crave in the very moment they desire them.

Effective product merchandising is the key to unlocking a shopping experience that flows effortlessly. Picture this: your customers encounter captivating displays of products tailored to their interests, presented in a visually stunning and user-friendly manner. The result? They not only discover precisely what they’re seeking but are also more inclined to turn that discovery into a satisfying purchase. Elevate your merchandising strategy, and watch as your customers find and fulfill their desires seamlessly.

product merchandising types

In the ever-evolving landscape of commerce, the role of product merchandising has transformed into a crucial element on the journey to purchase. While traditional in-store displays once held the spotlight, the paradigm has shifted with the rise of online shopping and social media.

Gone are the days of a singular, in-person approach; now, product merchandising necessitates meeting consumers precisely where and when they seek products. Online, this translates into replicating the immersive in-store experience through digital means. Brands must equip themselves with tools that not only showcase products creatively but also facilitate customer interaction, from answering inquiries in real-time to providing a seamless checkout process.

Digital commerce demands a strategic evolution of product merchandising:

  • Crafted digital commerce pages with meticulous curation, effortless navigation, and filtered searches.
  • Tailored offers reflecting individual buying habits and website engagement.
  • Real-time customer support integrated into the online experience.
  • Streamlined checkout processes to prevent cart abandonment.
  • Ensuring a consistent, omnichannel shopping journey across websites, mobile apps, and in-store visits.
  • Empowering customers with flexible payment options, allowing them to pay immediately, later, or in installments.

By embracing these modern product merchandising strategies, brands not only meet their customers on the platforms they frequent but also significantly enhance their chances of driving sales and fostering lasting connections.

product merchandising importance

mastering product merchandising isn’t just an option; it’s a necessity. The stakes are high, as failure to excel in this art opens the door for competitors to seize the trust, affection, and business of your valuable customers.

As customer expectations soar to new heights, delivering a positive and helpful experience both in-store and online becomes non-negotiable. In a world where consumers wield the power of choice at their fingertips, any lapse in providing an exceptional journey prompts them to divert their business elsewhere.

Product merchandising isn’t merely a tactic for the current moment; it is the linchpin for the present and future of shopping. Beyond its role in clearing inventory and driving upsells, effective merchandising enhances the overall efficiency of your commerce operations. More than that, it acts as the adhesive that cements brand loyalty, ensuring that your customers not only return but also advocate for your brand. In a landscape where every interaction counts, mastering product merchandising is the gateway to sustained success.

Product Merchandising Examples

In the ever-evolving landscape of online commerce, the convergence of brick-and-mortar charm with digital efficiency has given rise to stellar examples of product marketing. Leading brands are mastering the art of omnichannel product merchandising, providing a seamless experience for consumers. Let’s delve into two standout examples, showcasing the prowess of digital merchandising:

target.com

replicating the impactful in-store experience involves leveraging social proof to the fullest, and retail giant Target has aced this strategy with its #TargetStyle campaign. Just as sales associates in a brick-and-mortar store might highlight popular items to customers, online product merchandising takes a cue from the genuine experiences of other customers, shared directly on social media platforms like Facebook, Instagram, Pinterest, and TikTok.

Target’s omnichannel approach goes beyond the point of purchase; it encourages shoppers to showcase their acquisitions and how they integrate them into their lives. This not only fosters ongoing engagement with consumers but also amplifies the visibility of Target’s products across various social media channels.

Think of it as the modern-day equivalent of a friend enthusiastically recommending a store or product over coffee, dinner, or during a work conversation. #TargetStyle transcends traditional product endorsements, turning every consumer into a potential brand ambassador. By tapping into the power of word-of-mouth marketing within consumers’ networks, Target not only promotes its products but also solidifies its brand presence, creating a ripple effect of positive sentiments that reverberate far beyond the initial purchase. In the realm of online product merchandising, Target exemplifies how social proof can be seamlessly woven into the fabric of a brand’s narrative.

deuter.com

In the ever-evolving landscape of online merchandising, the integration of advanced technologies such as virtual and augmented reality is transforming the way consumers experience products. Addressing the inherent challenge of the absence of in-person touch and sight in online shopping, these innovations bring a tactile element to the digital realm. A stellar example of this is the widespread adoption of the 360-degree view function, as exemplified by Deuter’s online retail showcase.

Deuter’s implementation of the 360-degree view is a game-changer, providing customers with a dynamic, multi-dimensional perspective akin to physically examining a product in a store. Beyond a mere visual exploration, this augmented reality feature takes it a step further by offering clear demonstrations of how a person can utilize the backpack. From storing a laptop to accommodating keys, water bottles, wallets, and more, this immersive experience bridges the gap between online browsing and the tactile understanding one gains from an in-store visit.

Recognizing that products are not confined to two dimensions, Deuter’s digital commerce product merchandising capability brings the backpack to life, showcasing its functionality and design in action. This not only enriches the online shopping experience but also empowers consumers to make informed and confident purchasing decisions. As technology continues to shape the future of online merchandising, such immersive features become integral in creating a virtual shopping environment that rivals the in-person experience.

Best 5 product merchandising strategies

Merchandising strategies play a pivotal role in elevating sales and enriching the overall customer experience. Here are five dynamic approaches that can significantly enhance your retail business:

1. Upselling:

The art of encouraging customers to opt for a higher-end product or add-on not only boosts sales figures but also aims to genuinely enhance the value the customer receives. A prime example is guiding a customer considering a basic digital camera model towards a higher-end version with advanced features, ensuring a tailored and satisfying purchase.

2. Cross-selling:

This strategy involves promoting related or complementary products alongside a customer’s intended purchase. Whether in a brick-and-mortar store or an e-commerce platform, showcasing items like ties, shirts, or cufflinks alongside a suit can increase the total purchase value and provide customers with an added sense of value.

3. Seasonal Merchandising:

Aligning retail displays and promotions with seasons, holidays, and events taps into the evolving needs and preferences of customers throughout the year. For instance, featuring patio furniture during warm months or creating festive displays during winter holidays not only caters to seasonal demands but also enhances the overall shopping experience.

4. Themed Product Bundles:

Grouping related products together in themed bundles at a discounted price encourages customers to purchase multiple items. These bundles can be based on product type, occasions, or even customer preferences, creating a compelling value proposition and driving increased sales.

5. Limited-Time Offers:

Creating a sense of urgency through limited-time offers, such as daily deals or predefined-duration promotions, motivates customers to make immediate shopping decisions. The anticipation and time constraints associated with these offers not only stimulate immediate purchases but also cultivate a sense of excitement around upcoming sales, driving customer engagement.

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